Section: Welcome to the ATC! | LCSO 201: Academic Technology Support Operations | LaneOnline

    • The Basics

      Learn the basics of working in the ATC and the need to knows for student workers. Some things covered in this section:

      1. Learn about the attendance policy and how to send absence notifications.
      2. How to process email and use the phone.
      3. Routing and escalation and how to use our project management platform.


    • ATC Basics (5 resources) Page
      Students must
      To do: Mark as done
    • Basics Quiz
      Students must
      Receive a grade
      Receive a passing grade
    • FERPA

      FERPA training is mandatory for all student workers. Upon successful completion of the course below, you will be given a FERPA certification.

    • FERPA Training URL
      Students must
      To do: Mark as done
    • LETS Intro

      Please review this section if you are a LETS (non-work study) student.

    • LETS Handbook URL
      Students must
      To do: Mark as done
    • LETS Quiz
      Students must
      Receive a grade
      Receive a passing grade