Section: Welcome to the ATC! | LCSO 201: Academic Technology Support Operations | LaneOnline

Main course page

  • Welcome to Academic Technology Support Operations

    • Enroll yourself in this course:

      In the main course page under the title you can use the "Enroll me in this course" button.

      self enrollment button highlighted with arrow

    • About this course: 

      Start here

      This course covers the knowledge and skills required provide end-user support in the Academic Technology Center (ATC).  This course will take about 120 hours to complete, including on-the-job training and assessments.

      In this course you will find Quizzes and Checklist certifications. Quizzes are a way to check your understanding of key ATC concepts. Checklist certifications are a way to demonstrate proficiency with our documentation. You can complete the quizzes on your own, but you will need to consult your supervisor in order to complete a checklist certification. A passing grade on all quizzes and checklist certifications, as well as a passing grade on the final, are necessary to complete this course.

      By completing this course, you will earn a Academic Technology Support Technician certificate and proceed to LCSO 301: Online Course Building Support

    • Improving this Course Forum

      As you go through this course, please note any broken or confusing materials, activities, or quiz questions here.

    • Announcements Forum
Faculty FAQ Support

Welcome to the ATC!

  • Welcome to the ATC!

    • The Basics

      Learn the basics of working in the ATC and the need to knows for student workers. Some things covered in this section:

      1. Learn about the attendance policy and how to send absence notifications.
      2. How to process email and use the phone.
      3. Routing and escalation and how to use our project management platform.


    • ATC Basics (5 resources) Page
      Students must
      To do: Mark as done
    • Basics Quiz
      Students must
      Receive a grade
      Receive a passing grade
    • FERPA

      FERPA training is mandatory for all student workers. Upon successful completion of the course below, you will be given a FERPA certification.

    • FERPA Training URL
      Students must
      To do: Mark as done
    • LETS Intro

      Please review this section if you are a LETS (non-work study) student.

    • LETS Handbook URL
      Students must
      To do: Mark as done
    • LETS Quiz
      Students must
      Receive a grade
      Receive a passing grade
Faculty FAQ Support