Section: Faculty FAQ Support | LCSO 201: Academic Technology Support Operations | LaneOnline

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  • Welcome to Academic Technology Support Operations

    • Enroll yourself in this course:

      In the main course page under the title you can use the "Enroll me in this course" button.

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    • About this course: 

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      This course covers the knowledge and skills required provide end-user support in the Academic Technology Center (ATC).  This course will take about 120 hours to complete, including on-the-job training and assessments.

      In this course you will find Quizzes and Checklist certifications. Quizzes are a way to check your understanding of key ATC concepts. Checklist certifications are a way to demonstrate proficiency with our documentation. You can complete the quizzes on your own, but you will need to consult your supervisor in order to complete a checklist certification. A passing grade on all quizzes and checklist certifications, as well as a passing grade on the final, are necessary to complete this course.

      By completing this course, you will earn a Academic Technology Support Technician certificate and proceed to LCSO 301: Online Course Building Support

    • Improving this Course Forum

      As you go through this course, please note any broken or confusing materials, activities, or quiz questions here.

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Welcome to the ATC!
Incoming Requests

Faculty FAQ Support

  • Faculty FAQ Support

    • Faculty FAQ Support Basics Page
      Students must
      To do: Mark as done
    • New Hire Greetings

      When new employees are hired at the school, a Google account is created for them. This generates a notification sent to the ATC containing information about the new hire and the hiring manager. We have a specific process of responding to these new hire notifications. 

      1. Follow the checklist carefully each time to complete task without any hiccups.
      2. Move emails to the New Accounts folder after sending.
      NOTE: As of 7/8/2024, this process is now automated. You should still know how to do this, but you will only be doing it in the event that it breaks!
    • Employee New Hire/New Account Greetings URL
      Students must
      To do: Mark as done
    • New Hire Greetings Quiz
      Students must
      Receive a grade
      Receive a passing grade
    • New Hire Checklist Certification Assignment
      Students must
      Receive a grade
Welcome to the ATC!
Incoming Requests