Section: HelpJuice Knowledgebase | LCSO 201: Academic Technology Support Operations | LaneOnline

Main course page

  • Welcome to Academic Technology Support Operations

    • Enroll yourself in this course:

      In the main course page under the title you can use the "Enroll me in this course" button.

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    • About this course: 

      Start here

      This course covers the knowledge and skills required provide end-user support in the Academic Technology Center (ATC).  This course will take about 120 hours to complete, including on-the-job training and assessments.

      In this course you will find Quizzes and Checklist certifications. Quizzes are a way to check your understanding of key ATC concepts. Checklist certifications are a way to demonstrate proficiency with our documentation. You can complete the quizzes on your own, but you will need to consult your supervisor in order to complete a checklist certification. A passing grade on all quizzes and checklist certifications, as well as a passing grade on the final, are necessary to complete this course.

      By completing this course, you will earn a Academic Technology Support Technician certificate and proceed to LCSO 301: Online Course Building Support

    • Improving this Course Forum

      As you go through this course, please note any broken or confusing materials, activities, or quiz questions here.

    • Announcements Forum
Moodle Support
ATC Checkout

HelpJuice Knowledgebase

  • HelpJuice Knowledgebase

    • The HelpJuice Knowledgebase (HJKB)

      HelpJuice is used to host and manage our knowledgebase articles. ATC student workers and staff are in charge of maintaining the ATCs section of the knowledgebase.

    • Knowledgebase (4 resources) Page
      Students must
      To do: Mark as done
    • KB Quiz
      Students must
      Receive a grade
      Receive a passing grade
Moodle Support
ATC Checkout