Section: ATC Classroom/Lab Support and Scheduling | LCSO 201: Academic Technology Support Operations | LaneOnline

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  • Welcome to Academic Technology Support Operations

    • Enroll yourself in this course:

      In the main course page under the title you can use the "Enroll me in this course" button.

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    • About this course: 

      Start here

      This course covers the knowledge and skills required provide end-user support in the Academic Technology Center (ATC).  This course will take about 120 hours to complete, including on-the-job training and assessments.

      In this course you will find Quizzes and Checklist certifications. Quizzes are a way to check your understanding of key ATC concepts. Checklist certifications are a way to demonstrate proficiency with our documentation. You can complete the quizzes on your own, but you will need to consult your supervisor in order to complete a checklist certification. A passing grade on all quizzes and checklist certifications, as well as a passing grade on the final, are necessary to complete this course.

      By completing this course, you will earn a Academic Technology Support Technician certificate and proceed to LCSO 301: Online Course Building Support

    • Improving this Course Forum

      As you go through this course, please note any broken or confusing materials, activities, or quiz questions here.

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ATC Checkout
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ATC Classroom/Lab Support and Scheduling

  • ATC Classroom/Lab Support and Scheduling

    • Enhanced Classroom Support

      You should already know how to operate the AV equipment in Enhanced Classrooms.  In the ATC, we are often asked to assist faculty in classrooms with equipment operation. Be sure you are ready and know how to: 

      1. Troubleshoot for instructors in smart classrooms.
      2. Set up classrooms for presentations and workshops in ATC and other rooms.
    • Enhance Classroom Support (4 resources) Page
      Students must
      To do: Mark as done
    • Smart Classrooms Ops Quiz
      Students must
      Receive a grade
      Receive a passing grade

    • Scheduling in the ATC: 25 Live

      25 Live is the calendar application that is behind the Lane Events (on the LaneCC home page). You will use this tool to schedule ATC events and to reserve classroom CEN 219 for groups who wants to use it.  If you need to review how to open and search Lane Events and 25Live, see S2S 104.

      1. Get all the information from the requester before ending the first contact with them.

      2. The campus scheduler is Brent Ellison.

      3. Follow the checklist for mailing the weekly to complete the chore.

    • Scheduling 25Live Events and Mailing the weekly (3 resources) Page
      Students must
      To do: Mark as done
    • 25Live Quiz
      Students must
      Receive a grade
      Receive a passing grade
ATC Checkout
Video Support Services