Section: Video Support Services | LCSO 201: Academic Technology Support Operations | LaneOnline

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  • Welcome to Academic Technology Support Operations

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      In the main course page under the title you can use the "Enroll me in this course" button.

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    • About this course: 

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      This course covers the knowledge and skills required provide end-user support in the Academic Technology Center (ATC).  This course will take about 120 hours to complete, including on-the-job training and assessments.

      In this course you will find Quizzes and Checklist certifications. Quizzes are a way to check your understanding of key ATC concepts. Checklist certifications are a way to demonstrate proficiency with our documentation. You can complete the quizzes on your own, but you will need to consult your supervisor in order to complete a checklist certification. A passing grade on all quizzes and checklist certifications, as well as a passing grade on the final, are necessary to complete this course.

      By completing this course, you will earn a Academic Technology Support Technician certificate and proceed to LCSO 301: Online Course Building Support

    • Improving this Course Forum

      As you go through this course, please note any broken or confusing materials, activities, or quiz questions here.

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ATC Classroom/Lab Support and Scheduling
ATC Web Maintenance and Performance

Video Support Services

  • Video Support Services

    • ScreenPal

      ScreenPal is used to capture and record your computer screen as you record audio. Instructors use this application to create course introductions, Powerpoint videos, and online tutorials.  You must be prepared to show an instructor how to use ScreenPal with various applications.  Please do the following exercise:

      Record a video, with audio instructions, of yourself opening a web page and copying some text from the web page into a Google doc, then saving the Google doc as a PDF and deleting the file.

    • ScreePal (3 resources) Page
      Students must
      To do: Mark as done
    • Screencast Quiz
      Students must
      Receive a grade
      Receive a passing grade
    • Video Editing and Media Services

      We will have instructors that come in, in need of help with creating a video for their class. Mac and Windows both have default video editing software which can help accomplish simple video editing such as trimming content out. If an instructor wants more hands-on help for video creation or needs help with more advanced editing you can direct them to Media Services.

      1. Be able to give instructors and staff some of their options when trying to work with video files.
      2. Know about what services Media Services provides.
    • Video and Media Services Page
      Students must
      To do: Mark as done
    • Video Captioning

      Per accessibility standards, course videos must have closed captioning available. Instructors may request closed captioning from the ATC. We then direct them to fill out the Video Captioning Request Form. After they fill it out, we can begin to add captions to their videos.

    • Closed Captioning (2 resources) Page
      Students must
      To do: Mark as done

    • Video Hosting

      1. Hosting options (KB Article)
      2. Video captioning (KB Article)
      3. How use captions (KB Article)
    • Zoom 

      Zoom is a video conferencing tool. It's mostly used by faculty/staff to hold online conferences as well as virtual office hours. You must be familiar with the uses and features of Zoom, and be able to support instructors.

    • Zoom (3 resources) Page
      Students must
      To do: Mark as done
    • LCSO 202: Hyflex Classroom Student Support URL
      Students must
      To do: Mark as done
    • Zoom Quiz
      Students must
      Receive a grade
      Receive a passing grade
ATC Classroom/Lab Support and Scheduling
ATC Web Maintenance and Performance