Section: ATC Web Maintenance and Performance | LCSO 201: Academic Technology Support Operations | LaneOnline

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  • Welcome to Academic Technology Support Operations

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    • About this course: 

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      This course covers the knowledge and skills required provide end-user support in the Academic Technology Center (ATC).  This course will take about 120 hours to complete, including on-the-job training and assessments.

      In this course you will find Quizzes and Checklist certifications. Quizzes are a way to check your understanding of key ATC concepts. Checklist certifications are a way to demonstrate proficiency with our documentation. You can complete the quizzes on your own, but you will need to consult your supervisor in order to complete a checklist certification. A passing grade on all quizzes and checklist certifications, as well as a passing grade on the final, are necessary to complete this course.

      By completing this course, you will earn a Academic Technology Support Technician certificate and proceed to LCSO 301: Online Course Building Support

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      As you go through this course, please note any broken or confusing materials, activities, or quiz questions here.

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ATC Web Maintenance and Performance

  • ATC Web Maintenance and Performance

    • ATC Performance Metrics & Tracking

      We record and track various QUALITY and VOLUME metrics to show how good our service is and how much service we provide.  If you are asked to update the records, you will follow the checklists located in the Quality and Volume Metrics Tracking folder.  

      This responsibility is usually assigned to one student worker as a long-term project. If you are interested in taking on the role, please speak with a supervisor.

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