Triage is processing customer requests based on urgency. This allows you to plan and process the most important requests first and complete them in that order.
Use Triage Practices to complete email, basecamp tasks, and general requests both in-person and virtual in an efficient manner.
Use Basecamp to keep track of new requests, urgency of requests, and progress of requests.
Lane's primary email client is Gmail. You will often get questions on how to use different functions and how to use other Google workspace application in conjunction with Gmail.
