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Student Help Desk (SHED) Faculty HelpDesk (ATC) Knowledge Base (Self-Service) IT Helpdesk & Services Computer Labs Tutoring Services Library Additional Support Resources

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LCSO 201 V0422
Incoming Requests
ATC Email, Basecamp, and Triage Procedures (6 resources)

ATC Email, Basecamp, and Triage Procedures (6 resources)

Completion requirements

Procedures and resources:

Email

ATC Email Cabinet Folders
Email Inbox Processing and Management
Responding to Customer Emails

Basecamp

Basecamp Basics (working with To-Dos)
ATC Task List on Basecamp
Request Tracking in Basecamp

Last modified: Thursday, May 29, 2025, 10:21 AM

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