Section: Moodle Support | LCSO 201: Academic Technology Support Operations | LaneOnline

Main course page

  • Welcome to Academic Technology Support Operations

    • Enroll yourself in this course:

      In the main course page under the title you can use the "Enroll me in this course" button.

      self enrollment button highlighted with arrow

    • About this course: 

      Start here

      This course covers the knowledge and skills required provide end-user support in the Academic Technology Center (ATC).  This course will take about 120 hours to complete, including on-the-job training and assessments.

      In this course you will find Quizzes and Checklist certifications. Quizzes are a way to check your understanding of key ATC concepts. Checklist certifications are a way to demonstrate proficiency with our documentation. You can complete the quizzes on your own, but you will need to consult your supervisor in order to complete a checklist certification. A passing grade on all quizzes and checklist certifications, as well as a passing grade on the final, are necessary to complete this course.

      By completing this course, you will earn a Academic Technology Support Technician certificate and proceed to LCSO 301: Online Course Building Support

    • Improving this Course Forum

      As you go through this course, please note any broken or confusing materials, activities, or quiz questions here.

    • Announcements Forum
Incoming Requests
HelpJuice Knowledgebase

Moodle Support

  • Moodle Support

    • Moodle Basics

      The below pages are great resources for not only new faculty/staff, but also for new ATC student workers. Use them to familiarize yourself with basic technical processes.

    • Instructor Moodle Course FAQ (Help Article) URL
      Students must
      To do: Mark as done

    • Moodle Support

      These are some common requests ATC receives for Moodle support. This does not cover everything but it is a starting point for the info that will be later given in LCSO 301 and 302.

      1. Follow the checklist to complete an Import/Restore request.
      2. Learn about course archives, gradebook, and Moodledocs (a resource to rule them all for Moodle).

    • Tips for Success Page
      Students must
      To do: Mark as done
    • Import and Restore in Moodle (3 resources) Page
      Students must
      To do: Mark as done
    • Other Moodle Resources (Archives, Gradebook, MoodleDocs) Page
      Students must
      To do: Mark as done
    • Import or Restore Checklist Certification Assignment
      Students must
      Receive a grade
    • Moodle Support Quiz
      Students must
      Receive a grade
      Receive a passing grade

    • Question banks

      This topic is also covered in LCSO 301, but here's a basic run down of question banks and quizzes.

    • Moodle Question banks (3 resources) Page
      Students must
      To do: Mark as done
    • Aiken Conversion Checklist Certification Assignment
      Students must
      Receive a grade
    • Question Bank Quiz
      Students must
      Receive a grade
      Receive a passing grade
Incoming Requests
HelpJuice Knowledgebase