Instructor Support

Instructors,

Two important system updates:

1. Course Enrollment Discrepancy: This morning, we noticed discrepancies in the enrollment lists of several courses, particularly meta courses. These discrepancies exist between the class lists in Banner and the participant lists in Moodle. In collaboration with our Moodle host, OpenLMS, we've identified the root cause. We are currently waiting for the enrollments to be re-processed in the affected courses.
   
   Recommendations: Please cross-check your participant list in Moodle with the list in Banner before sending out any announcements to all participants. Alternatively, consider waiting until after 2 PM to ensure that our fixes have taken effect.
   
   
2. Login/Authentication Issues: Please be aware that there might be intermittent issues accessing LaneCC services.
   
   At 12pm today (Monday, Sept. 25th), a message was sent by Jennifer Dumble, Director of Software Services. She stated, "IT is aware of an issue concerning our Single Sign On (SSO) provider recognizing any login credentials. This affects the following applications:
   Banner Admin Pages, Degreeworks/MyGradPlan, EAB, VPN (concerning MFA)
   
   This does not affect Expresslane. Please DO NOT change your password in Expresslane to get to these applications. We working with the vendor to resolve these issues. We will provide an update once the issue has been resolved. "

   
   Additionally, the student help desk has received reports of individuals being unable to access Moodle due to error messages or connection timeouts. While Moodle doesn't use QuickLaunch for authentication, it does rely on the same Active Directory connection. At the moment, it's difficult to determine if the two issues are directly related but our LaneCC IT team is working diligently on this issue.
   
   

-Josh
LMS Admin